Shipping and Handling Policies
One of my pet peeves when I am shopping online is when I load up my basket and then get to checkout, only to find out that they have tacked on exorbitant shipping and handling expenses. That is sure to make me abandon my shopping basket in a hurry!
Our policy is to have shipping that is simple for everyone.
We offer flat-rate $5 shipping on all orders (US and APO addresses) under $100 and FREE SHIPPING on all orders of $100 or more.
We offer flat-rate $25 shipping on most international orders.
Please contact us for information regarding other shipping needs.
Because all our products and natural and do not contain chemical preservatives, emulsifiers, or stabilizers, they may occasionally experience extreme weather or other conditions that affect the product. This is most likely due to extreme heat.
Many of our products contain coconut oil which melts at 76 degrees. if we think heat will be an issue we may include dry ice packets, but we can't predict the weather. In most cases the product is not harmed, only melted. You can use the product in the melted (oil) state or refrigerate it for a few hours until it is solid again.
While all reasonable precautions are taken to avoid these situations, if you do receive a product that was damaged during shipping, send us an email at firstname.lastname@example.org.
It is our goal to have 100% satisfied customers.